We’ve provided answers to commonly asked questions about AM Home Delivery’s services, delivery process, and policies. Here you’ll quickly find clear, reliable information about our delivery and logistics solutions.
AM Home Delivery differentiates itself as an asset-based carrier with directly employed, W-2 drivers and installers—supported by nationwide operational coverage and an unwavering commitment to service quality and customer experience. Unlike broker-based delivery networks, our trained W2 teams provide greater consistency, accountability, professionalism, and operational control across every market we serve.
We combine white-glove delivery and installation expertise with real-time technology visibility, API-driven integrations, reverse logistics support, and dedicated customer service to provide a seamless end-to-end delivery experience for both clients and customers. Our focus on safety, communication, operational performance, and long-term partnerships allows us to deliver scalable solutions while maintaining high service standards nationwide.
Yes. AM Home Delivery provides nationwide delivery coverage through our network of twenty-two company-operated locations and trained company-employed drivers and installers. Unlike broker-based models, our employee-based workforce allows us to maintain greater control over service quality, customer experience, safety, training, and operational consistency across all markets we serve.
AM Home Delivery specializes in the delivery and installation of large and oversized products, including appliances, furniture, fitness equipment, mattresses, electronics, and other big & bulky items. We support curbside, threshold, room of choice, and white-glove delivery services for both residential and commercial customers.
Yes. AM Home Delivery offers assembly and appliance installation services as part of our white-glove delivery solutions. Our trained company-based employees can provide product assembly, appliance installation, testing, packaging removal, and haul-away services while ensuring professional customer experience and consistent service quality.
Yes. AM Home Delivery provides real-time delivery tracking and status updates throughout the delivery process. Customers may receive appointment confirmations, ETA notifications, delivery status alerts, and completion updates through text, email, or other client-supported communication channels. Our technology platform also provides electronic proof of delivery (ePOD) and real-time order visibility for clients and customers.
Yes. An adult, 18-years or older, must be present to accept and sign for delivery. Being present helps ensure proper placement, inspection, installation completion, and customer acceptance of the product. If you are unable to be home during the scheduled appointment, please contact customer support to discuss available options or rescheduling.
If your item arrives damaged, please note the damage at the time of delivery whenever possible and notify the delivery team immediately. AM Home Delivery delivery personnel can document the issue with notes and photos and submit the information directly to our support team and client.
If concealed damage is discovered after delivery, please contact customer support as soon as possible with your order information and photos of the damage, if available. Our team will collaborate quickly with the retailer or client to review the issue and coordinate the appropriate resolution, which may include replacement, repair, return, or additional service support.
AM Home Delivery utilizes a structured escalation and exception management process designed to ensure timely communication, rapid issue resolution, and minimal disruption to the customer experience. Delivery exceptions such as delays, damages, refusals, installation issues, inventory discrepancies, or access limitations are documented in real time through our operational systems.
Our customer service, operations, and management teams work collaboratively to review, escalate, and resolve issues quickly while maintaining ongoing communication with both the customer and client. Real-time notifications, photo documentation, electronic proof of delivery (ePOD), and status updates help ensure visibility and accountability throughout the resolution process. Critical issues are escalated through dedicated management channels to support fast decision-making and service recovery.
Yes. AM Home Delivery provides reverse logistics and returns management services as part of our delivery solutions. Our reverse logistics capabilities include product pickup, return transportation, inspection and damage documentation, haul-away services, temporary storage, inventory tracking, consolidation, and return shipment coordination. We support real-time status visibility and reporting throughout the returns process to help ensure efficient handling and customer satisfaction.
AM Home Delivery supports integration with a wide range of client systems and platforms through API, FTP, and web-based solutions. We commonly integrate with transportation management systems (TMS), order management systems (OMS), warehouse management systems (WMS), retailer platforms, customer service systems, and e-commerce platforms.
Our API-driven integrations support real-time order transmission, scheduling, tracking updates, proof of delivery, returns management, and reporting visibility. Integration workflows can also be customized to align with client-specific operational and technical requirements.
Yes. AM Home Delivery provides KPI and performance reporting to help clients monitor operational performance, delivery quality, and customer satisfaction. Reporting capabilities may include on-time delivery performance, installation completion rates, damage claims, customer satisfaction metrics, delivery exceptions, returns activity, and real-time operational visibility.
Scheduled reports, and client-specific reporting metrics can also be configured to align with operational goals and service level requirements.
Yes. AM Home Delivery utilizes trained W2-based delivery employees, and driver background checks are conducted as part of our hiring and onboarding process. We maintain standards focused on safety, professionalism, customer service, and operational compliance to help ensure a secure and reliable delivery experience for our clients and customers.
To open an account with AM Home Delivery, simply contact our sales or business development team through our website or call us at 732-347-8000. Our team will review your delivery and service requirements, discuss coverage areas, integration needs, and operational expectations, and develop a customized solution for your business.
Once approved, we will begin the onboarding process, including service setup, API integration (if applicable), operational planning, training, and launch coordination to ensure a smooth transition and successful partnership.
